Senior Product Manager (Payments)

At Ramp, we provide a powerful fiat <> crypto toolkit that enables anyone - from established brands to blockchain pioneers - to easily onboard their next million users into Web3.
Bridging the gap between today's financial system and the emerging crypto economy is our lifelong mission. Driven by our vision, sense of community, and passion for excellence, we relentlessly work to make this dream come true and bring Web3 to the mainstream.
From day one, our founders have built a purpose-led organisation where a culture of high performance, receptive minds, and collaboration is at the core. If you're looking to accelerate your career, grow at pace, and have a meaningful impact, you'll find a home at Ramp. We have huge ambitions and want people to join us on our quest to become a world-leading Web3 organisation.

• ️ The role


We're on the hunt for an exceptional Senior Product Manager (Payments) to join our talented product team. You'll lead key initiatives in building our global payments stack, manage relationships with acquirers, issuers, PSP's & other Fintechs we work with in delivering a best-in-class payments experience for Ramp customers on both on-ramp (buy) and off-ramp (sell).

You will drive the iterative development and delivery of innovative financial products that delight our customers. As a Senior Product Manager, you'll supercharge the growth of Ramp, overseeing product strategy, execution, and alignment with the company's vision.

In practice, you'll be responsible for things like:

• Build and improve our payments stack by managing acquirer, PSP & Fintech integrations to deliver a delightful payment experience


• Drive user flow improvements that result in a frictionless payment experience


• Monitor payment acceptance rates across acquirers, discover & implement opportunities to improve payment acceptance through solutions like network tokens, AFTs, improving our front-end error handling etc.


• Manage card payment acceptance & relationship with acquirers, and card networks & and to optimize acceptance rates, reduce payment processing costs and fraud


• Define & monitor Key Performance Indicators to measure the impact of initiatives, and product success and make data-driven decisions to improve payments


• Engaging with key stakeholders executives, customers, and partners to gather feedback and build consensus on product direction and priorities
  
  From a hard skills perspective, the ideal candidate would have all or most of:


• Payment Domain Expertise: Extensive experience managing relationships within the payments sector, especially in high-risk areas like crypto and igaming. Skilled in overseeing card and APM acceptance, multi-acquirer setups, cross-border payments, and SCA compliance.


• Product development cycle Expertise: Profound understanding of the entire product development lifecycle, from initial discovery through to delivery and continuous improvement.


• Problem-Solving: Exceptional at deconstructing complex problems into manageable parts and rapidly generating solutions.


• Execution: Excellent at organizing complex project deliverables, swiftly identifying and correcting off-track processes, and maintaining high-quality output.


• Data-driven: Strong analytical skills, capable of grounding decision-making in data, identifying key metrics, and assessing project outcomes.


Outside of these hard skills, we'll look for the foundations of a brilliant leader at Ramp:

• Adapts quickly in a dynamic, fast-paced environment;



• Builds trust and psychological safety;



• Brings little ego;



• Has extraordinary stamina;



• Is dependable;



• Is pragmatic; and



• has incisive, plain English communication
  
  Our Culture


We are fueled by a strong sense of community, purpose, and the drive to build a sustainable business. Together, we nurture a culture of high performance, low egos, receptive minds, and collaboration. We provide space for ambition, trust and empowerment to allow you to be your best self.
Our culture has been founder-driven from the start, it is defined by our shared values and behaviors, which are distinctly Ramp and represent the organisation that we have built. This is our recipe for success that we all believe in…this is how we will win!

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