Senior Site Reliability Engineer

At Braze, we have found our people. Were a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we cant wait to meet you.WHAT YOULL DO
Our products rely on sophisticated real-time and batch processing of massive amounts of data and instrumentation to provide analytics, automated decision-making, and an industry-leading customer engagement tool.
We are looking for a Site Reliability Engineer (SRE) to join our Reliability team within our product and engineering organization. Our Reliability team aims to drive customer success by managing and advising operations within our product teams through cross-functional engagement, working through issues when they happen, and implementing solutions to increase resilience throughout our division.
Youll take on various challenges around building and optimizing an ultrafast application for a massive scale, which sends billions of messages daily based on billions of data points. Youll champion DevOps and SRE culture and lead reliability excellence on our teams.
WHO YOU ARE

5+ years of development experience
Experienced technical leader
Experienced with implementing and overseeing observability
Experienced in developing, debugging, and optimizing complex systems
Knowledgeable with distributed and cloud systems
A self-starter with great communication and organizational skills

Bonus:

Professional experience building software at scale
Professional experience with Ruby, Ruby on Rails, React, Java, MongoDB, microservice architecture, and distributed systems
Experience with agile processes
Passionate about complex systems and performance

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work in the U.S., the UK and Singapore. We ranked #1 on Great Place to Work UKs 2023 Best Workplaces (Medium), #3 on Great Place to Work UKs 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Works 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UKs 2023 Best Workplaces for Women (Large), #19 on Fortunes 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UKs 2023 Best Workplaces in Tech.
Youll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo not to mention our employees in nearly 50 remote locations.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.
From offering comprehensive benefits to fostering flexible environments, weve got you covered so you can prioritize work-life harmony.

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work