Service Transition Specialists

As part of the Service Transition Team within the CTO division, you'll be collaborating with project teams and service transition partners, building and maintaining robust relationships, to successfully assure the design and readiness of the agreed projects, identifying and implementing continual service improvement activities. You will have responsibility for ensuring that impact assessments are completed, acceptance criteria are identified, and all such requirements are delivered to relevant stakeholders in line with the service transition framework and process.

• Knowledge and understanding of ITIL service design and transition functions


• ITIL certification (minimum to foundation level) in the relevant ITIL V3 Service Lifecycle or Service Capability modules


• Demonstrable understanding of technology operations and business processes


• Strong issue management and resolution skills


• Excellent written and verbal communication skills, including the ability to relate effectively to users at all levels and careful attention to detail


The other stuff we are looking for
We'd also love you to bring:

• Previous service management or transition experience


• Ability to work collaboratively and build strong working relationships


• Knowledge and experience of project methodologies i.e., Agile, Prince 2


• High degree of flexibility and ability to manage multiple tasks and deadlines


• Ability to manage conflicting priorities effectively and make decisions in pressurised situations
  
  The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too.


Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency-based interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.