ServiceNow GRC Architect

The Role: As a ServiceNow Technical Lead / Solution Architect operating across the enterprise within the capability team, you will be responsible for leading scoping, design, development, and implementation activities across client projects to deliver world class ServiceNow-based solutions. You must analyse new business requirements and their correct technical implementation solutions using industry best practices.
You will work closely with client engagement leads, ServiceNow architects,
connected service teams, project managers, business analysts, developers, and
testers to guide the design through to implementation and beyond whilst ensuring
company risk and quality standards are adhered to.

Responsibilities:
Lead the technical delivery of projects based on the ServiceNow platform:

• Define technical solutions (at an architectural and design level of detail)


• Provide technical leadership and mentoring to junior architects and offshore development teams


• Deliver compelling solution demonstrations across the ServiceNow platform


• Design and deliver technical integrations between ServiceNow, client IT and

business services

• Hands-on experience in the new UI ServiceNow has brought into the platform,

like, Workspace, Generative AI, MS Office integration, Self Service Portal etc.

• Good experience in integrating ServiceNow platform apps with external

systems like SAP, Workday, Coupa, or any other GRC tools like Archer, and MetricStream.
Internal to Wipro

• Assist development teams in resolving complex technical issues through all

stages of the project lifecycle.

• The continuous growth of knowledge around the ServiceNow platform through

certifications, internal/external webinars, case studies, training, community,
and other resources.

• Ability to establish deep and lasting relationships with clients and team

members to enhance the reputation of the company as an advisor of choice

• Support the ServiceNow presales opportunity lifecycle


• Build constructive, working relationships with companies' global network of

ServiceNow resources

• Contribute to the development of companies ServiceNow product roadmap.


• Ensure the project delivery team complies with companies' solution

architecture standards and frameworks

• Operate as a member of the wider company's community, sharing knowledge

across functions and building your network within the firm.


• Proven experience in consulting / professional services and technical delivery.


• A proven track record of delivering complex technology projects on the

ServiceNow platform on time and budget as a Solution Architect.

• Experience in leading offshore development teams and working with

engagement leads, project managers and business analysts to deliver
enterprise wide ServiceNow solutions.

• Certified ServiceNow System Administrator.


• Certified Implementation Specialist in at least 1 product suite (Risk and

Compliance, SecOps, HRSD).

• Certified in ITIL Foundation (v3 or v4).


• Strong expertise in scripting on the ServiceNow platform using JavaScript,

CSS, and Angular JS: Flows, Business Rules, Client Scripts, UI Actions,
Widgets and UI Pages.
Internal to Wipro

• Deep understanding of the key technologies relevant to the ServiceNow

integration solutions including Integration Hub, SSO, Web Services, LDAP,
JDBC, etc.

• Experience with delivering solutions in complex client environments.


• Understanding of common business analysis techniques and approaches.


• Experience with agile and traditional software and project methodologies.


• Able to communicate with impact, in a way that is open, honest, consistent,

and clear to influence and align stakeholders around a proposed approach.

• Strong negotiator, influencer, and team player, used to managing multiple

stakeholders in demanding time-critical situations.

• Strong drive and resilience to overcome challenges or setbacks to achieve

your team/project/client goals.

• Passionate about areas of expertise, managing your development by learning

continuously from experience and seeking out development opportunities.

Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;

• Contributory pension


• Extra holiday purchase


• Life insurance policy


• Private medical insurance


Equal Opportunities:

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.

GRC Consulting