Spares Coordinator

We are looking for an experienced, talented and enthusiastic Spares Coordinator to join the Brooktherm team., The primary objective of the Spares Co-Ordinator role is receiving requests for quotation from clients and then sourcing quotations from qualified companies. The preparation of quotations and negotiating the best prices for the company is a key performance indicator. In addition to the buying function there is also an element of sales and regular telephone communication discussing individual requirements with clients., · Receive customer enquiries via fax, email, and telephone and respond to query within 24 hours

· Sourcing of most competitive prices for spare part enquiries before placing order

· Build strong supplier base and actively negotiate on prices and lead times

· Produce accurate and competitive written customer quotations

· Place orders with suppliers, generating orders onto computer system and post/email confirmation orders to relevant suppliers

· Liaise with stores and provide copies of all relevant paperwork to enable accurate receipt and distribution of goods

· Raise customs invoices when appropriate when shipment International and EU

· Raise sales invoices on Clik system ready for posting

· Processing sales invoices and sending to client via email/portal

· Raise purchase invoices on Clik system

· Liaise with accounts department on invoicing queries and contact relevant suppliers to resolve any issues

· Communication with customers regarding quality, delivery issues and contacting relevant suppliers to resolve any issues

· Regular contact with customers regarding new jobs (sales)

· Maintaining current relationships with existing customers

· Maintain regular, consistent and professional attendance, punctuality and personal appearance

· Pursue personal development of skills and knowledge necessary for the effective performance of the role

· Adhere to stated policies and procedures relating to health and safety and quality management

· Maintain a good level of tidiness/cleanliness within your particular working environment.

Additional Duties

This job description is no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your supervisor.

· Reliable, positive, motivated, and accountable with an excellent work ethic.

· Excellent communication and interpersonal skills to interact with clients and colleagues.

· Strong organizational skills to prioritize tasks and manage time effectively.

· Demonstrated ability to work independently or as part of a team.

· Willingness to adapt to changing priorities and work in a fast-paced environment.

· Confident with electronic systems for day-to-day operational duties.

· Excellent problem-solving skills to ensure accurate diagnosis and repairs.

· Strong attention to detail to ensure accurate documentation is provided.

· Customer-focused to maintain excellent customer service levels.

Essential Attributes

· Reliable, positive, motivated and accountable with an excellent work ethic

· Excellent communication and interpersonal skills to interact with clients and colleagues

· Strong organisational skills to prioritise tasks and manage time effectively

· Demonstrated ability to work independently or as a part of a team

· Willingness to adapt to changing priorities and work in a fast-paced environment

· Confident with electronic systems for day-to-day operational duties

· Excellent problem-solving skills to ensure accurate diagnosis and repairs

· Strong attention to detail to ensure accurate documentation is provided

· Customer focused to maintain excellent customer service levels,

• A-Level or equivalent (preferred)


Experience:

• customer service: 1 year (preferred)


Licence/Certification:

• Driving Licence (preferred)
  
  Why work for us? At Brooktherm, we value our employees and are committed to providing a supportive and collaborative work environment. We offer opportunities for career growth as well as a comprehensive, industry leading benefits package., Brooktherm Refrigeration Ltd is a leading Refrigeration and Air Conditioning company based in Birkenhead, North West England. We specialise in Industrial Refrigeration, Refrigeration and HVAC, providing a wide range of services from design and installation to maintenance, service, and direct supply of spare parts.


We are a member of the Daikin Group and as such benefit from the support of a global industry leader.

· Highly competitive salary (£--k+ based on 39hr week)

· Available overtime at premium rates (x1.5/x2/x3)

· 25 days holiday (+ bank holidays)

· Holiday pay at average weekly wage

· Holiday sell/buyback scheme (up to 5 days)

· Sick pay (up to 4 weeks)

· Company pension scheme (matched up to 7%)

· Private Health plan

· Private Health insurance

· Death in service (x3yrs salary)

· Company bonus scheme

· Opportunities for professional development and advancement within the company

Job Type: Full-time

Pay: From £23,000.00 per year

Benefits:

• Private medical insurance


Schedule:

• Monday to Friday