Sports Media Service Executive

The role will be working 37.5 hours a week (5 days from any 7 including weekends/bank holidays) with days that are rotating that are dictated by the events calendar., We have a new content-focused opportunity to join our LiveScore Media Operations team. You will work to deliver an exciting football news focused content experience to LiveScore's millions of dedicated football fans, as part of the overall LiveScore Media strategy. As a Sports Media Service Executive - LiveScore Media, you will be part of a dedicated team reporting into the Sports Media Service Team Leader.

LiveScore Group is home to LiveScore, LiveScore Bet and Virgin Bet, three of the most exciting brands in the sports and gaming industries today. We are passionate and excited about what we do in the Sports Media, Gaming and Betting sector and are proud of the high ratings we have achieved. We live our values, aiming to enhance and increase the enjoyment of sport through innovative products and immersive experiences. Trust is important in how we work, ensuring we are a collaborative unit who holds each other accountable. Relentlessly ambitious in everything we do, we embrace change and understand that failure is part of success.

We use our platform for positive social change and work to build a company our employees are proud to work for. We have a long-term commitment to diversity and inclusion. Our I.D.E.A (Inclusion, Diversity, Equality, Awareness) Forum is critical to our business and is embedded in our organisational structure to support a sense of belonging for everyone and to create a culture that allows all employees to thrive.

We know a job description can often deter an applicant who does not believe they match 100% of our requirements. If you are interested in this position and have relevant experience, then we would still love to hear from you.,

• Deliver an engaging content experience for LiveScore users, focused on football news and highlights


• Keep your finger on the pulse of football news in order to curate feeds of content and ensure most compelling news is surfaced in the right areas of the Product in a timely fashion


• Work on market-leading push notification strategy to deliver news to football fans as soon as it happens


• Prioritise popular teams and competitions for simple customer navigation and localise for key markets and languages


• Manage the 'For You' experience on LiveScore app. Identify, manage and map new/existing content sources via third-party providers to successfully execute our content strategy


• Daily administration of 'X/Twitter' event feeds, enhancing our internal backend mapping for automation, and delivering match highlights to users during live matches


• Manage all back-office event data to ensure the data provided by 3^rd parties are displayed correctly and timely for all sports.


• Monitor the quality of all key product features including Live Match Trackers, Statistics, Line-ups and Scoreboards to deliver the complete customer experience against our LiveScore vision.


• 'Favourite' top tier events, monitoring all push notifications are correct and timely, comparing service with major competitors and ensuring LiveScore are best in class.


• Monitor and test all customer Media to Betting convergence journeys, ensuring navigation to LSB or Virgin Bet is seamless.


• Ongoing management of live streaming offering. Live quality monitoring for the service and escalating issues with 3rd party providers when incidents arise, finding solutions to minimise customer impact where possible.


• Prioritisation of tasks by assessing potential customer impact and implementing workarounds to ensure impact is minimised and request long term solutions so that the issue does not arise again.


• First line of reporting for issues with the Product, reporting to technical support teams, ensuring that any stakeholders are aware. Manage internal communication with the senior management team via dedicated communication channels.


• Have the understanding and awareness to make critical operational decisions, in a fast paced, high pressure environment whenever required providing justifications on decisions made if needed.


• Escalate and track all technical issues internally and with 3^rd party suppliers and actively chase until satisfactory outcomes are delivered.


• Work closely with the Product team to prepare for new products and features being introduced. Involvement of QA testing throughout the Product/Development cycle.


• Conducting competitor analysis, being informed of the latest trends and news in the Sports and Media marketplace. Bring new marketing and product ideas for the business to consider.


• Support the wider Sportsbook Operations team with ad hoc Sportsbook tasks, as and when required.
  
  Experience in football media or content roles, such as editorial, social media or journalistic background


• A football news enthusiast with good knowledge of sports


• Always thinking like a user, from start to end of ideas. They are the cornerstone of every decision we make.


• Ability to react quickly to live sporting events.


• Excellent planning and organisation skills.


• Excellent attention to detail.


• Excellent interpersonal and communication skills.


• Willingness to learn and a desire to self-develop.


• Ability to think analytically and logically, understanding both the action that needs to be taken to solve a problem but also the potential repercussions.


• Proactive in quickly identifying issues and potential solutions.


• Be prepared to report problems quickly, rather than attempt to hide them.


• Able to take direction and learn from others.


• Highly collaborative, works well as part of a team and understands the team and business priorities.


• Demonstrable ability to work to tight deadlines.


• A flexible attitude.
  
  Company Performance bonus


• Hybrid working for all staff with flexible working opportunities


• Private Healthcare scheme + Employee Enhanced Assistance


• Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay


• Subsidised gym membership


• Ride to Work & Annual Travel Card loan scheme


• Life Assurance (x3 salary)


• Contributory Pension Plan


• Thursday drinks in the office and regular socials