Sports Media Service Team Leader

The role will be working 37.5 hours a week (5 days from any 7 including weekends/bank holidays) with days that are rotating that are dictated by the events calendar., We have an exciting content-focused opportunity to join our LiveScore Media venture, moulding the news experience enjoyed by millions of football fans. As a Sport Media Service Team Leader, you will be part of a dedicated team based in our London office. Reporting into the Sports Media Service Manager, you will be responsible for the overall quality of our LiveScore Media product offering, ensuring that accurate and timely Sports content is presented and proactively delivered to our users in a consistent manner and in line with our overarching customer experience strategy.

LiveScore Group is home to LiveScore, LiveScore Bet and Virgin Bet, three of the most exciting brands in the sports and gaming industries today. We are passionate and excited about what we do in the Sports Media, Gaming and Betting sector and are proud of the high ratings we have achieved. We live our values, aiming to enhance and increase the enjoyment of sport through innovative products and immersive experiences. Trust is important in how we work, ensuring we are a collaborative unit who holds each other accountable. Relentlessly ambitious in everything we do, we embrace change and understand that failure is part of success.

We use our platform for positive social change and work to build a company our employees are proud to work for. We have a long-term commitment to diversity and inclusion. Our I.D.E.A (Inclusion, Diversity, Equality, Awareness) Forum is critical to our business and is embedded in our organisational structure to support a sense of belonging for everyone and to create a culture that allows all employees to thrive.

We know a job description can often deter an applicant who does not believe they match 100% of our requirements. If you are interested in this position and have relevant experience, then we would still love to hear from you.,

• Manage the presentation of sports content to our users to develop a news-led user experience for every fan. This will involve keeping your finger on the pulse of the football news cycle to identify news and major moments, and deliver these to LiveScore users


• Deliver a market-leading push notification process focused on football news, including setting copy guidelines and training your team


• Management of automated content workflows, including delivery of highlights to users


• Create staffing rotas to deliver adequate cover for a 24/7 operation 365 day per year. Supervise the Sports Media Service team on allocated shifts and co-ordinate daily workflow


• Ensure the presentation of all Sports Media content is consistent and aligns with brand and customer experience guidelines.


• Build a strong working relationship with Product teams to contribute to new features and feed operational requirements into backlog to enhance the overall customer experience


• Work closely with Insights team to optimise content experiences in data-led manner


• Ensure daily tasks are delivered to a high standard and create detailed end of shift reports which are shared and reviewed with key stakeholders


• Support our Product team to complete QA testing and reporting for app releases and any upcoming projects the team are working on


• Conducting competitor analysis, being informed of the latest content trends. Bring new ideas for the business to consider


• Assisting the Sports Media Service Manager, managing the training of all staff to be experts in their field and able to adapt to ongoing developments and improvements to systems and business processes


• Conduct regular 1 to 1s with team to set stretching individual objectives and measure performance, following our internal PDR processes


• Have the understanding and awareness to make critical operational decisions, in a fast paced, high pressure environment whenever required providing justifications on decisions made if needed.


• Operational supervision for the management of data input across internal systems


• Manage all escalated queries from the CS Team/3rd party providers in a timely and efficient manner, always looking to put the customer experience first. Identify patterns and trends and turn them into actionable tasks to continually drive improvements


• Represent the Sports Media Service department in monthly service reviews to share team performance against core KPIs
  
  Proven Sports Media experience


• Keen editorial eye and understanding of the football news cycle


• Experience working with push notifications


• High-quality copywriting skills


• Understanding of football media landscape


• Knowledge of sports


• Football enthusiast.


• Always thinking like a user, from start to end of ideas. They are the cornerstone of every decision we make.


• Experience of managing a team in a fast-paced, high-pressure environment is desirable


• Natural ability to lead and direct during high-pressured situations and make key decisions quickly and confidently


• Is comfortable communicating at all levels and represents the company extremely well to all 3^rd parties


• Strong analytical and problem-solving skills


• The ability to delegate effectively


• Excellent planning and organisation skills


• High attention to detail


• Excellent interpersonal and communication skills


• Willingness to learn and a desire to self-develop


• Ability to think analytically and logically, understanding both the action that needs to be taken to solve a problem but also the potential repercussions


• Proactive in quickly identifying issues and potential solutions


• Highly collaborative, works well as part of a team and understands the team and business priorities


• A flexible attitude
  
  Company Performance bonus


• Hybrid working for all staff with flexible working opportunities


• Private Healthcare scheme + Employee Enhanced Assistance


• Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay


• Subsidised gym membership


• Ride to Work & Annual Travel Card loan scheme


• Life Assurance (x3 salary)


• Contributory Pension Plan


• Thursday drinks in the office and regular socials