Stakeholder Engagement Manager

An exciting opportunity has arisen for a Stakeholder Engagement Manager

within the NHS Pensions Service Stakeholder Engagement Team.

Are you passionate about developing strong relationships and working collaboratively withcolleagues? Do you thrive in a fast-paced, evolving environment where your creativity and adaptability shine? Do you have experience in designing, delivering, and evaluating educational programs?

As a Stakeholder Engagement Manager you will deliver class-leading levels of customer service to a portfolio of stakeholders. Develop strong relationships, from other services across the directorate, to deliveragainst the NHSBSA Workforce strategic aims, supporting Retirement Services, and play an active role in the national retention of NHS staff in line with NHS England guidance. Working within the Stakeholder Engagement Team in supporting the Service Delivery Manager to successfully implement and manage change with key stakeholders, always looking for innovative ways of delivering and communicating information and feedback to stakeholders., The post holder will develop strong relationships, working collaboratively with colleagues to deliver against the NHSBSA Workforce strategic aims, supporting Pensions Service initiative and play an active role in the national retention of NHS staff in line with NHS England guidance.

The post holder will deliver class-leading levels of customer service to a portfolio of stakeholders. The post holder will manage engagement in relation to NHS Pensions with stakeholders such as NHS Employers, NHS England, the British Medical Association (BMA) and NHS Pension members by providing a professional and excellent front-line service; working within the Stakeholder Engagement Team in supporting the Service Delivery Manager to successfully implement and manage change with key stakeholders

Through customer relationship management, the post holder will be personally responsible for working with stakeholders to provide assurance that customers are compliant with NHS Pension Scheme Regulations and the Pension Regulator Code of Practice.

As part of the Stakeholder Engagement Team, you will fully understand and be responsible for addressing trends and issues and devise action plans to improve stakeholder performance supporting the wider teams within NHS Pensions as appropriate.

The role involves taking ownership of the Stakeholder Engagement agenda to continually look at ways to improve engagement to support with the varying needs and requirements of all NHS Pensions stakeholders.

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.

As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

• 27 days leave (increasing with length of service) plus 8 bank holidays


• Flexible working (we are happy to discuss options such as compressed hours)


• Hybrid working model (working remotely and in the office when required)


• Flexi Time


• Career development


• Active wellbeing and inclusion networks


• Excellent pension


• NHS Car lease scheme


• Access to a wide range of benefits and high street discounts