Supply Chain - Customer Analyst Internship

As a Supply Chain - Customer Analyst at Ferrero, you'll embark on a comprehensive orientation program within our Customer Services team to gain a complete understanding of the department's responsibilities. This foundational knowledge will serve as a springboard for your crucial involvement across various operational sectors.

Your role will necessitate close collaboration with Customer Service team members and colleagues from different departments. Together, you'll identify stakeholder needs and potential areas for improvement, ensuring that our services continuously evolve to meet and exceed expectations. You'll play a vital role in the development and execution of continuous improvement projects and initiatives. These efforts aim to not only enhance service quality but also establish Ferrero as a leader in industry processes.

In addition to these responsibilities, you will lead or participate in key meetings planned to collect information, execute necessary actions, and maintain momentum towards achieving our strategic goals. Documenting all process improvements is essential, as it ensures the creation of clear and accessible Standard Operating Procedures.

A significant part of your role involves sharing regularly with your Line Manager these updates, which cover progress and any additional assistance needed to navigate challenges, are crucial for continuous advancement. Monitoring adherence to Customer Service KPIs, assessing performance data, and identifying opportunities for improvement will also fall under your purview. Furthermore, you will be accountable for managing, analysing, and sharing data from Business Intelligence (BI) tools, providing essential insights that support the team's

The Internship within Supply Chain - Customer Analyst - position demands a profound enthusiasm for data, numerical analysis, and innovative thinking. We are on the lookout for individuals who excel in Excel and possess outstanding numerical abilities, along with a fervent desire to tackle problems. Ideal candidates should be adept at grasping new ideas and applying their freshly acquired knowledge effectively., Possessing a fervent interest in learning and personal growth, coupled with the capacity to execute tasks to an exceptionally high standard under pressing deadlines, is essential. Effective workload management and advancing in a team environment are key skills you'll bring to this role. Our commitment lies in providing you with substantial support during your internship, inspiring you to seek and immerse yourself in a wide range of valuable experiences to enhance your internship experience significantly.

The ideal candidate would be a recent graduate, someone currently taking a gap year, or a final-year student working toward a Bachelor's or Master's degree in Business, Marketing, Food Science, Engineering, or similar fields. The ability to manage tasks efficiently and to work collaboratively within a team setting is paramount.

A pronounced interest in the consumer goods sector, with a particular focus on chocolates or confectionery, is vital. Candidates should demonstrate leadership qualities, the ability to work well in teams, and possess strong logical thinking, alongside excellent communication and collaborative skills. Being adaptable and capable of developing in a fast-paced, ever-changing environment will be advantageous in this role.

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 35,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them., Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding., At Ferrero, our respected creations are treasured by countless individuals across the globe. Imagine being instrumental in shaping the iconic brands that have accompanied you throughout your life, all while being a key part of a dynamic and innovative team that values results and fosters creativity.

Ferrero are in search of inspired students eager to dive into our established and highly successful internship program at Ferrero. Our commitment to our interns is unwavering, focusing on delivering a fulfilling, engaging experience that equips you with the skills critical for your future success.

In this program, you'll take on substantial responsibilities and make meaningful contributions to projects that enhance our company, all the while absorbing wisdom from some of the sharpest minds in the field. Beyond gaining priceless work experience, you'll join a cohort of interns, learning and evolving together in this journey., Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you'll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.