Support and Information Officer

Our lively Children's Centre is looking for someone who enjoys being the first point of contact for families.

You will keep the family hub running smoothly by:

• covering reception duties


• completing administrative tasks


• providing a warm welcome and helpful information to parents, children, and our partners, guiding them to services that foster healthy development.


As part of our collaborative team, your goal will be supporting the needs of children from pregnancy to 5 years old, along with their families. You'll help us deliver our Healthy Child programme through the Children's Centre Statutory Framework, which makes a real difference in little ones' physical, social, emotional, and intellectual growth during these vital early years.

We want every child to have the best start in life - if you share our child-centric passion and are excited to take on this rewarding role, we encourage you to apply!, Step 3 - Complete the Supporting Statement template (docx), by answering the 8 questions below (maximum 300 words per answer).

• What skills and experience do you have which would make you a good fit for this role?



• Tell us about your experience of meeting and greeting clients and supporting them with finding the information they need or signposting them to other services?



• Tell us about your experiences of dealing with finances and ordering resources?



• Tell us how you have supported team members with finding services for a client?



• Tell us how you have promoted services to clients?



• Give an example of when you came up with a different approach/solution to a situation or problem. What suggestions did you make? Which ideas were put into practice? What was the outcome?



• In your opinion, what is the best way to communicate effectively?



• Are you committed to working as part of a team and if so, tell us how you can evidence this?
  
  a level 2 qualification in English and Mathematics or equivalent experience or evidence of skills


• good levels of communication skills (written and verbal)


• the ability to provide advice and information with clarity and impartiality to meet the needs of the recipient.
  
  £23,114 per annum pro rata


• 22.5 hours per week


• Fixed Term or Secondment up to 12 months


We are committed to flexible working, so please read the Job and Person Profile to find out about the types of flexible working available for this role.