Supporter Donations Assistant

Looking to gain operational customer care experience within a large and successful charity? Keen to contribute to the work of a busy, friendly, and high-performing team? We have the ideal role for you..., The Supporter Donations Queries Team at Macmillan are looking for x2 Supporter Donations Assistants to play their part in helping Macmillan's supporters and stakeholders do whatever it takes for people living with cancer. We have two roles available within our Supporter Donations Queries Team. Whether you are a recent graduate looking to gain customer care experience within a large, complex, and successful charity or you are seasoned supporter/customer care or administrational professional looking to broaden your experience and are keen to contribute to the work of a busy, friendly, and high-performing team, or whether you are looking to change your career and have the skills needed to excel in a customer service role, we want to hear from you.

You'll be processing high volumes of income and inputting donations on our income system, resolving queries from our supporters & internal stakeholders, sending personalised thank you letters and helping to process Gift Aid sponsorship forms. In addition, you will undertake a range of admin duties in general support of the smooth and effective operation supporter donations as a whole, here at Macmillan.

You will liaise with stakeholders across the organisation including our Finance team, colleagues across Supporter Care, Relationship Fundraising Managers and product teams in order to accurately thank and process supporter donations received by Macmillan across all channels. Including processing online event registrations & donations, revalidating eligible Gift Aid, cleansing data and addressing all queries related to donations. You will be delivering recognisable, high quality Macmillan experiences in line with Brand and Strategy guidelines and messaging.

Initial training is due to be delivered in the London office - arrangements to be discussed dependent on contractual location.

• Are target driven and who always meets deadlines


• Have an eye for detail and investigation


• Are passionate about creating meaningful written correspondence in line with brand guidelines


• Have excellent verbal and written communication skills


• Are happy working independently on repetitive tasks and can cope with high-volume data processing


• Able to pick up new technical systems and complex processes quickly


• Strive to offer unrivalled back-end customer service to supporters and internal teams


• Enjoy working in a large, fast-paced team
  
  At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
  
  25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days


• Pension matched up to 7.5%


• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm


• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more