SWA Lap Triage Nurse

+ The Triage Nurse will provide triage assessment, clinical support, assistance and professional expertise to all health care professional referrers requiring assistance and support with Admission Avoidance and hospital discharges.
+ The Service will be the access point for all community nursing referrals for the Locality referrals professionals requiring Health or Social Care Services.
+ The triage nurse will provide clinical triage and support where appropriate. This may range from signposting the referral caller to the appropriate service, making a direct referral to another service or offering immediate clinical advice or treatment.
+ The post holder is expected to represent the organisation in a professional and courteous manner at all times and provide advice and information using a level of clinical understanding and professional judgement.
+ To establish and maintain excellent communication links with all Health and Social Care Professionals.
+ To work independently, exercising assessment and evaluation skills to take a clear and comprehensive referral, for the community nursing teams in the locality obtaining all relevant documentation as appropriate for referral., To work as a key member of the Local Access Point to ensure professionals are able to make referrals through one single point of access
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To offer sound clinical advice that overseas entry into the service
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To provide high quality, clinical triage using knowledge, skills and critical thinking and professional judgement
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To control and manage calls effectively by using skilled questioning, active listening and excellent verbal communication skills in a calm, professional manner
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Identify and report any case of suspected or confirmed abuse to an individual, in accordance with agreed guidance and procedure.
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Work as a member of the nursing team in conjunction with other professionals to promote seamless patient care.
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Be personally accountable for professional and ethical actions and omissions in compliance with the NMC Code of Conduct.
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Be prepared to work flexibly, in the interests of self-development and exigencies of the service. To actively participate in the on-going development of the role and support the development of the protocols and processes within the service.
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To possess the ability to prioritise tasks, cases and situations appropriately to ensure effective delivery during periods of high demand.
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To liaise and communicate clinical information verbally and/or via technical links to healthcare partners to ensure continuity of care for the caller
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To refer any issue or concerns outside the scope of post holders responsibility or professional registration promptly to the Operational Lead/Manager.

Managerial
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Escalation of complaints to Operational Lead/Manager as required.
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Contribute comments to team meetings, inspiring team development, cohesion and clinical supervision, and liaise with management as required.
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Comply with Trust policies, directives, protocols and guidelines.
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To actively participate in the services continual audit processes
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To work as an effective team member of a high performance team, maintaining and ensuring the achievement of required response standards and key performance levels and indicators
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May be required to contribute comment to policy changes e.g. in a role of link nurse to a clinical group.
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Establish and maintain effective relationships and communications within the Primary Healthcare Team and also with other professional bodies, statutory, voluntary and private services, in order to enhance seamless patient care delivery.
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Regularly participate in collection of audit data based around own activity and relating to patient care e.g. product, equipment and clinic audit, and team activity and organisation e.g. dependency audit.
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Actively promote the correct implementation and upholding of relevant statutory measures and governmental directives.
Educational
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Assist in the provision of student experience in the community.
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Undertake personal education and training specific to role as identified in conjunction with team leader in order to carry out full range of duties.
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Attend continuing education and in-service training to maintain an up to date level of professional knowledge and skill. This to include mandatory training sessions.
To undertake and participate in additional training requirements to enable the post holder to carry out the responsibilities of the role fully.
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Act as a role model demonstrating excellence in practical nursing care application.
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Contribute to the induction experience of new staff by demonstrating role, effecting introductions in the local organisation, and providing orientation information.
Personnel
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Maintain a caring environment.
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Maintain good industrial relations.
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Comply with the Safety at Work Act.

+ Are you looking to develop your knowledge and skills in community services.
An opportunity has arisen for an experienced Band 6 nurse to join the South West Alliance (SWA) Local Access Point. We are looking for a dynamic, highly experience Nurse to join our team who are currently based within the locality of Stafford, Cannock and Seisdon. The Triage Nurse will take all new referrals for the local Community Nursing Teams in South West Alliance locality from all health care professionals, surrounding hospitals and G.P. practices and obtain all relevant information and documentation relevant to the referral.
The post holder will require excellent interpersonal skills to be able to manage all referrals, and forward them to the correct team to ensure a seamless process for all of the referrals. IT experience would be valuable but In house training will be provided during induction on MPFT systems.
This is an exciting time to join the team and you will be a part of excellent way of working to meet the changing demand on community nursing.

+ Do you want to be part of an emerging, unique and diverse organisation that put people at the heart of what we do? A Trust that empowers and engages its workforce to improve care and wellbeing, by delivering better health, better care in partnership?

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
+ Supporting your career development and progression
+ Excellent NHS Pension scheme
+ Generous maternity, paternity and adoption leave
+ Options for flexible working
+ Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
+ Extensive Health and Wellbeing support and resources
+ If you work in our community teams, we pay for your time travelling between patients
+ Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
+ Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
+ Salary sacrifice bikes up to £2k
+ Free car parking at all trust sites
+ Free flu vaccinations every year
+ Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.