Switchboard Operator

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.,

• Complimentary access to wellness facilities, featuring a pool, gym, sauna and steam room


• Team events and initiatives such as cinema visits or staff parties, team treats and wellness days


• Grow your Career


• Personal Development programmes designed to support you at every step of your career


• A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (https://cr.hilton.com)


• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)


• Team Member Referral Program


• Peoples pension with employers contribution


• High street discounts: with Perks at Work


• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)


• Discounted dental and health cover


• Guest Experience Day after successfully passing probation


What will I be doing?

• Achieve positive outcomes from Guest queries in a timely and efficient manner


• Accept and deliver all messages correctly and promptly for both Guests and management


• Ensure all wake up calls take place at the correct time


• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate


• Handle emergency calls immediately and relay comprehensive and accurate information, as required


• Demonstrate a high level of customer service at all times


• Comply with hotel security, fire regulations and all health and safety legislation


• Attend appropriate training courses, when required


• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity


• Follow company brand standards


• Assist other departments, as necessary
  
  Positive attitude and good communication skills, especially on the telephone


• Commitment to delivering a high level of customer service


• Ability to work on your own and as part of a team


• Competent level of IT proficiency


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customer-focused industry, Disability Confident

About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.