Team Leader

Wiltshire Support at Home - Your home, Our Support, Your Independence

Reay to take your career in Social Care to the next level? Embark on this exciting leadership opportunity where you'll play a vital role in a service committed to empowering individuals to achieve their goals!

Join us in our specialised short-term service, designed to assist with hospital discharges and support individuals in their homes through a swift and responsive approach.

Our focus is on those recently discharged, providing eligible care and short to mid-term homecare support to foster their independence.

Main duties of the job

As the Team Leader, you'll supervise support team operations and collaborate with various stakeholders to optimise outcomes.

Your duties involve identifying staff competency gaps, implementing resources, and ensuring timely training for high quality customer care.

Leading the service, you'll enforce standards and maintain a person-centred approach, adhering to CQC requirements for effectiveness and safety.

About us

Manager job family overview : For the lower grades it is the expectation that the role will be to support remote team working and management is for the day to day responsibilities of the team.

For the higher grades full accountability of all elements of management of a team of staff including accountability for quality and quantity of work.

This includes, but is not limited to the following :

The team is competent, effective and motivated.

Work is effectively delegated and delivered to the required standards.

Appraisals are undertaken for all staff within the team.

Effective team meetings and one to one meetings take place regularly.

Recruitment, induction, development, employee relations and all HR processes and planning are completed to the required standards and timescales, The Team Leader contributes to leading the service and on the implementation of standards within the settings to ensure that a person-centred approach is adopted and embedded throughout the whole team ensuring that a comprehensive effective and safe service is delivered in line with CQC standards.

The Team Leader has day to day responsibility for overseeing the running of their support teams;

The Team Leader also works with therapy staff, social care colleagues council colleagues, customers, carers and external partner agencies.

The Team Leader will support the Registered Manager to ensure staff are trained and are competent to do their job well.

The Team Leader will have overall responsibility for ensuring any gaps in staff competencies are identified and the appropriate resources are put in place.

The Team Leader will be responsible for ensuring that the staff have the right training at the right time to ensure the care and support provided to customers is of a high quality.

As a member of the senior staff group, the Team Leader will share in the overall supervisory and management system of the team which is geared towards maintaining good staff morale and the promotion of excellent professional practice.

The Team Leader will assist with HR procedures where appropriate.Specific duties and responsibilities include :

Provide day to day management of work for a group of support and senior care support workers who will be responsible for offering a range services.

This will include an ability to allocate work appropriately to re-prioritise work and to be responsive to the needs of a fast paced service.

This will include proactively managing performance, conducting regular supervision and appraisals, ensuring training is up to date and CPD records are kept, and other line management duties as they arise.

Support the Registered Manager in the pursuance of excellent practice in line with relevant standards and regulations including the CQC Inspection framework.

Have a good understanding of the compliance requirements relating to the Key Lines of Enquiry (KLOEs) used in CQC inspections.

Support the Registered Manager with implementing systems to maintain compliance in accordance with KLOEs.

Assist the Registered Manager with implementing Wiltshire Councils Quality Management Policy including management auditing of the spot checking and programme, carrying out satisfaction surveys, monitoring staff performance and assisting with investigations if appropriate.

Be responsible for KPIs which monitor the quality and appropriateness of the service being delivered.

Continuously promote safeguarding practices in all aspects of work and in line with service and council policy to protect customers from abuse.

Provide supervision and support to experienced senior care support workers; the postholder is required to have excellent knowledge and ability in relation to registered activity.

Actively engage in individual and group supervision and embed learning in practice. Undertake appraisals in line with Wiltshire Council Policy.

Set and monitorstandards and performance of supervisees in line with support plans and quality assurance policies.

Assist with the planning and delivery of staff meetings and staff development programmes. The postholder will be expected to arrange meetings, invite attendees, develop agendas and chair / lead the meetings in the absence of the Registered Manager.

Feedback should be sought from attendees on the format and content of future meetings to ensure they remaineffective. Staff development needs should be identified and discussions on how to meet them should take place with the Registered Manager.

Assist the Registered Manager in the management of costs associated in delivering the service. This may include ensuring that rotas are scheduled in a time effective way and monitoring travel expenses and training.

Overview of the petty cash and authorising appropriate spend. The post holder is responsible for ensuring that the service delivers good value for money this may involve having difficult conversations.

Develop and maintain a service, in consultation with Occupational Therapists, customers, family, carers and stakeholders, promoting a person-centered strengths based approach to care.

This will require drawing on previous knowledge and application of taking a personcentred approach to support, and embedding this approach in the rest of the team, through meetings, supervision and documentation ( reviewing support plans with Senior Support Workers).

The postholder should be able to advise senior support workers with their development and direct them to suitable guidance / further reading where required.

Where any supervisee is consistently not performing at the required level, council policies should be followed, such as the Improving work performance policy.

Manage complex and contentious issues in a calm and professional manner, ensuring information is shared when appropriate and that feedback on improvements to service delivery with recommendations to improve are made to ensure service delivery is of a high standard.

The postholder will be required to make quick decisions sometimes without full information. They will need to draw on their past experience, strong knowledge of operational working practices and legislative guidelines.

To advise, co-ordinate and oversee the teams responsibility regarding medication, MARS and the policy and procedures relating to administration of medication within a registered service.

To assure that all support plans relating to medication are current and compliant with CQC registration.

To manage and monitor the electronic call monitoring system (ECMS); Communicate the care visit schedule and any other information considered necessary to the team of care support workers providing any additional guidance and support.

Monitor support visits through the ECMS, responding to any late or missed calls. Escalate any issues that may affect delivery of service to the Registered Manager.

Ensure that there are appropriate numbers of staff on the rota to meet the customer and operational demands. Work with other areas to manage resources to ensure the overall service remains safe.

The postholder will have contact with a wide variety of staff, customers, their carers and senior managers, including Heads of Service.

They must act with professionalism and make justifiable decisions with authority to ensure the needs of customers and the service are met.

To participate in the recruitment, induction and development of staff within the area of responsibility, following council procedures.

New employees should have a thorough induction to the role to acclimatise them within the team, but also expected working practices and culture.

Staff development needs will change based on the needs of customers and the service. Development will happen on an ongoing basis through supervision, informal discussions, team meetings and by requesting training based on training needs analysis or newly recommended best practice or legislative changes.

Support the Registered Manager with training needs assessment information so that relevant and required training is provided to all staff.

This will mean ensuring that the Registered Manager has an up to date picture of the training needs of staff and is provided with suggestions as to how to meet these needs.

Where practicable, the postholder should arrange for mandatory training, whether lapsed or required for a new starter, to be undertaken as soon as possible

• Level 4 diploma in health and social care, or equivalent experience (or a commitment to undertake qualification).


• A minimum of 2 years working in a role with responsibility within services that support elderly or disabled people.


• Previous management experience, Proven ability of undertaking formal and informal supervision and appraisals for staff.


• Proven ability of working with medication, MARS and the policy and procedures relating to administration of medication within a registered service.


• Physically fit to perform all aspects of the job role.


• Fluent in English


Desirable

• A management qualification.


• Experience of using Electronic Call monitoring System (ECMS) to allocate care and support visits.