Technical Engineer

We are looking for a capable Technical Engineer (2nd line level) with proven history supporting and maintaining on premise and cloud environments, experience working for an MSP implementing and administering Microsoft Azure, Microsoft 365 suite, Hyper-V & Telecoms systems.

At inTEC, we pride ourselves on strong communications skills - you will be regularly communicating with clients to ensure they are satisfied with the service you are providing. Your aim is to solve every reported problem and to prevent further deterioration or escalation of client issues.

Day-To-Day Responsibilities

• Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients.


• Provide technical guidance and resolve issues within SLA guidelines.


• Assist with managing company internal IT systems.


• Work closely with Sales Account Managers and clients to develop proposals that are technically ratified.


• Assist with IT project implementations, from planning and design, through to completion.


• Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets.


• Carry out scheduled maintenance and updates on client environments.


• Always follow a best practice approach to cyber and network security.


• Maintain a polite and professional approach at all times.


• Liaise with third party vendors to resolve customer issues where necessary.


• Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application.


• Assist with onsite client deployments.


• Visit client sites to conclude escalated helpdesk support cases., Corporate Social Responsibility is very important to our business and our team. We consider it from three distinct perspectives:


• Community - helping people understand the role we play within the community and contributing our expertise to enhance the work of charities, sports clubs and volunteer groups;


• People - finding and developing great people throughout their inTEC journey;


• Environmental Management - managing our impact on the environment in a responsible and ethical manner.


Over the years, we've helped many charities, schools, universities, grassroots sports clubs and local organisations with free technology support, advice and training, corporate sponsorship and fundraising events.

Our Culture

Across all of our UK and Irish sites, we have a team of Culture Champions who are here to make inTEC a great place to work. The friendly team help to organise events including everything from Summer barbecues and Christmas parties to online quizzes and coffee 'n' cake mornings! We plan a 12-month calendar of fun events of which we hope you will really enjoy taking part.

Here at inTEC, we know that a fully engaged team is a happier, stronger and more efficient team!

Benefits

• Personal development plans


• 5 days annual leave 'carry over'


• Christmas club


• £50 special birthdays/occasions


• Able Futures - free mental health support


• People of the quarter awards


• Free fruit and breakfasts


• 'Lunch and Learn' sessions


• Volunteer days x 2


• Monthly social events


• inTEC conference s


• Christmas party


• Football and rugby tickets


• Culture Champions team
  
  You will be a technology enthusiast who is good with people and enjoys solving problems. You will be able to work both under direction and on your own initiative, prioritising jobs as required. You will be a friendly and confident individual, providing technical guidance and help where needed. You will be keen to learn and share knowledge with the team, whilst gaining experience with new technologies and enjoy being part of a fast-growing business., Microsoft technologies: 365, Azure, Windows, AD, Server OS.


• Cyber security: firewalls, web filters, advanced protection and recovery.


• Networking: Configuring, maintaining & troubleshooting.


• Cloud technologies: 365, Azure, SharePoint, OneDrive.


• Configuring & maintaining devices with Microsoft Endpoint Management.


• Virtualisation: VMware / Hyper-V.


• Backup solutions: On-prem & cloud.


• Telecoms: Microsoft Teams & Splicecom systems.


• OS Support: Windows & Apple.


• Willing to travel to customer sites within the UK.


• Flexible with work hours, successful candidate will take part in an extended support rota.


• A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security)


• Experience of working with and supporting a range of information technologies.


• A minimum of three years' experience in a similar IT role., Microsoft Certified - Azure or 365 related


• Cisco


• CompTIA
  
  inTEC


Saint Leonards, South West England, England

We are a UK and Irish wide group of ICT (Information & Communications Technology) experts enabling organisations to work smarter through technology.

Across the group, we have a team of over 150 experienced staff members at multiple locations.

We help organisations achieve more by delivering best guidance, best technology & best support.

Specialising in the design, implementation and support of a wide range of Cloud services and business applications including I.T. managed services, I.T. infrastructure support, hosted collaboration and communication solutions, we are an end-to-end independent technology consultancy helping organisations understand and see real value from their technology systems and investments.

We work with our cross-sector clients (including high profile brands such as Porsche, YMCA and Age UK and many independent schools such as Eton College, Harrow School, Winchester College, Ibstock Place School, Lingfield College, Leighton Park School, Magdalen College School, Francis Holland Schools Trust and Wakefield Grammar School) to bring together design, processes and technology, in order to achieve organisational goals and deliver a standout customer experience.

Role Profile

This is an opportunity to work for a dynamic and fast-growing organisation. The purpose of the role is to install and support IT systems and infrastructure for our clients., It's important that you are yourself when we interview you, so we can see the best of you. We know interviews can be nerve-wracking and we will always put candidates at ease.

Our interviews are a two-stage process. We always invite you to meet the team which you will be joining and have a look around our offices.

We also want YOU to ask US questions, so please come prepared with relevant questions.

Good luck!

Our Values

Here at inTEC, we pride ourselves on our strong brand values which are reflected in the work our brilliant team does every day:

• Work as one team