Technician Team Leader
Medequip Assistive Technology
Technician Team Leader
£26402
Medequip Assistive Technology, Swanwick, Derbyshire
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 3 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: e64f87406822429aae3c14ff6fc1be9f
Full Job Description
- Focusing on delivering short and medium-term business objectives for Derbyshire County Council and your Service Delivery Manager.
- Manage the effectiveness of the Technicians and operations and ensure there is always adequate staffing level cover.
- Manage the small team of Technicians to ensure they work effectively, efficiently and with a focus on service/team outcomes in line with the Company objectives.
- Ability to understand and install TEC equipment for clients according to Company procedures and TSA standards and deadlines.
- To provide information and coaching to individuals in the use of their TEC equipment.
- Manage and conduct the appraisal process and monitor competency.
- To conduct formal 1-1's, coaching and feedback sessions, communications, Toolbox talks and team meetings,
- Ensuring staff individually and collectively have the skills and experience to deliver the service.
- Oversee routine Technician administration is carried out and ensure client information on the Company database system is updated and secure.
- Manage Recruitment for Technicians and onboarding procedures.
- Manage day to day HR related issues inline with company procedures.
- To assist with compliance with TSA TEC Quality Framework, including compliance with KPI targets, performance objectives, audits, case studies, and training plans.
- Ensure records of training and development undertaken and the outcome, are forwarded to HR to be kept on a central development file and on individual personnel files.
- Ensure staff receive management support, supervision, and appraisal in line with Company policy.
- Attend Management meetings, sometimes in other areas, and subsequently update staff on outcomes of the meetings.
Strong people management skills and the ability to motivate a continually developing team, ideally within a field based role. - Be an effective communicator, verbal and written.
- You will be able to work well under pressure whilst constantly considering opportunity for improvement and development.
- Excellent time management and organisational skills
- Experience of leading, managing and maximising the performance of others
- Working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Ability to plan and prioritise effectively to meet changing priorities and demands.
- Ability to manage conflict and knows when to escalate.
- Deliver a service with empathy and care putting the client and community at the forefront of what you do.
Join us as our new Technician Team Leader at Medequip Connect (Derbyshire) and let us empower you to truly make a difference. - Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
You'll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip's values and ways. We are all aligned in providing the most person-centred approach to care., Medequip Connect is a country-wide provider of Emergency Mobile Response, Pendant Alarm Monitoring Services and Assistive Telecare Services for the elderly and vulnerable adults in the UK. Our service enables people to remain independent for longer, with their families in their own homes.
Medequip as a values-driven organisation places an emphasis not only on results but also on how those results are achieved. There is particular focus on safety, empathy, respect, teamwork, and excellence in all we do.
Pulled from the full job description