Telephone Booking Clerk | Aneurin Bevan University Health Board

An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny., The Referral and Booking team play a vital role in patient care and has a commitment to deliver, high quality care in the right place, at the right time.

You will be well supported by a Team Leader and will receive full training in all aspects of this fast paced role, including dealing with the large volume of calls into the department by our internal Trainer.

We can also offer many training and development opportunities to further progress your career within the service.

If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.

• Provide a service to all acute service clinics within the Health Board


• Make, amend and cancel appointments


• Call handling (incoming and outgoing) and dealing with enquiries in accordance with data protection


• Processing referral letters


• Updating waiting list entries


• Maintain professional communication with service users and all disciplines of staff


Candidates are advised to ensure they refer to the attached Person Specification and use the 'Supporting Information' section of the application form to detail how they meet the various requirements.


• Excellent telephone manner and communication skills


• Excellent organisational skills


• Excellent attention to detail


• Flexibility in working practices


• The ability to work as part of a team and on own initiative


• The ability to work under pressure to meet deadlines


• The ability to work at other locations


• The ability to work Saturday morning on a rotational basis, The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
  
  Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.


We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Well being Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.