Territory Executive(Outbound Sales)

Your role as a Territory Executive will be to support the strategic growth of our network within your designated SME portfolio and locations. You will identify, target and telephone canvass potential new business, provide service solutions that are aligned to CitySprint revenue/ margin KPI's and operational SLA's. Operating in a dynamic and quickly evolving industry we are looking for someone with proven experience in the field of outbound proactive and inbound reactive customer engagement, who actively builds client relationships and who puts the customer at the forefront of their daily working activities. The right candidate will enjoy talking to people on the telephone and/or via Microsoft Teams and will possess team player attributes.

Role Responsibilities:

As a successful Territory Executive, you will positively contribute to the success of the Commercial Team, through identifying, developing and delivering new business, portfolio growth and appointments for TMs through customer contact. This will be achieved through new business telephone canvassing within your allotted geographical areas and via appointment making for your team of Territory Managers. You will be responsible for a portfolio of existing SME accounts that will require regular contact to gain wallet share and cross sell services, along with excellent retention. Once opportunities are identified you will be responsible for managing the customer negotiation process and a key participant in the successful conversion and implementation phase whilst managing the delivery ensuring a smooth customer journey, through consistent collaboration with all relevant stakeholders.

The key skills needed for the Territory Executive role include:

• Proven success at converting leads to successfully retained accounts


• Proactively engage with potential clients through outbound calls to introduce our products/services and establish initial contact.


• Experience Account Managing a large portfolio
  
  Proven experience in building successful relationships with all stakeholders


• Previous experience and working knowledge of CRM's (preferably Salesforce) and Microsoft Office Suite


• Excellent interpersonal skills


• Confidence to interact with all levels of personnel, both internal and external to the organisation


• Proficiency with Microsoft Office (Word, Excel, PowerPoint)


• Excellent written and verbal communication


• Demonstrate a 'can do' attitude and working well under pressure with the ability to prioritise workload


• Clear ability to work with a diverse range of customers


• Self-motivation and ambition to succeed


The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.

This is a varied and challenging role in a fast-paced, fun and friendly environment. Our Industry is ever changing and never still; what we can guarantee is a support network lik

CitySprint is on a Fast track to become the UK's leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers' needs than ever before!

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch talent to ensure we continue growing and improving every day.


• An impressive holiday allowance that rises in line with your years of service.


• Additional day off for your birthday so you can celebrate in style.


• Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.


• Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.


• Complimentary day of annual leave to cherish unmissable family moments - could be graduation, first day of school or moving home.


• Look after your wellbeing with access to a health and wellness program.


• Make the most of 'Medicash Perks at Work' - a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.


• Our ride to work scheme means you can keep fit while saving money - what's not to like?!


• Travel for cheaper with interest free season ticket loans (available after a years' service)