Tour Operator

Are you ready to embark on a career where every day brings new challenges and opportunities? We're on the lookout for a dynamic and dedicated individual to join our team as a Tour Operator. As a key player in our operations function, you'll be responsible for ensuring that our customers' holiday experiences are nothing short of exceptional.
Travelbound is a leading Educational Tour Operator for providing student group travel for thousands of students every year to a vast range of worldwide destinations including the Company's own Chateau in France
Reporting to the Operations Manager this role, the role exists to ensure that the customers receive a high level of personalised service and allow for extra touches to be made, which are key to maintaining the brands unique experience. The role requires you to develop outline tour itineraries into detailed, often complex, tailor made itineraries with detailed information. You would be part of the team that looks to exceed the customers' expectations. These tours require logistical planning and preparation, as we supply tailor-made itineraries to suit our customers' needs. At the same time attention must be given to the commercial and safety requirements of the business. Management of supplier & customer relationships is key to this role.

What you will be doing:
+ Planning and booking detailed travel itineraries according to groups requirements
+ Work closely with the party leader to piece together a "unique educational travel experience"
+ Dealing with all client file administration and telephone and e mail queries to specific destinations
+ As required negotiate rates with suppliers & ground Service agents
+ Ensure all final itinerary details are prepared and given to the group at least 4 weeks in advance of travel
+ Work with overseas suppliers and internal staff to ensure that all Health & Safety Audit requirements are complete and accurate
+ Financially take responsibility for checking & authorising tour payments to suppliers, working within the tour budget
+ Work closely with the Sales team to ensure that tour requests are handed over accurately
+ Liaising with other departments to maintain credit control with both internal and external customers
+ Checking costings to make sure they match up with booking details and protecting the margin on your bookings
+ To be part of the internal on-call rota system

+ Excellent customer service skills are required with good written and spoken English and Numeracy
+ Great time management /organisational skills and the ability to work toward set goals
+ Motivated to be successful, both as an individual and as part of a team
+ Able to build and develop strong internal and external professional relationships
+ Travel Experience is desired but not essential
+ Additional language skills, both written and verbal would be highly desirable

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.
We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.
Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.

+ Competitive salary with annual salary review
+ 33 days annual leave that increases with length of service (including bank holidays )
+ The opportunity to buy up to 10 days of additional holidays per annum
+ An enhanced employer contribution pension scheme
+ Travel benefits and retail discounts
+ Hybrid working (3 days in the office)
If you are looking for your next exciting adventure and have the experience we're looking for, apply today!