Trainer - Sneakers, EMEA

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

eBay is a global commerce leader that allows you to shape how the world buys, sells, and gives. You'll be part of a work culture that's been genuinely committed to diversity and inclusion since its founding more than 20 years ago. Here, you can just be yourself, do your best work, and have a meaningful impact on people across the globe. We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay-does this sound like you? If so, we'd love to talk to you!

The Team

With innovative and exciting operational initiatives, the Authentication Operations (Auth Ops) team is a fast-paced and passion-filled team to be a part of. This team has successfully launched watches, handbags, trading cards, and sneakers authentication in North America, Europe, and Australia in under two years. We are a group of diverse teammates who together drive a complete business and are seeking a Sneaker Trainer to be based in Ruislip, UK or Hoppegarten, Germany with 30-50% travel.

Who you are:

• You thrive in fast-paced environments


• You want to be a part of building a new learning, development, and engagement function


• You enjoy teaching and training your peers and associates on operational training & assessment, communicating goals and providing feedback consistently


• You keep learner satisfaction and results as your top priority


• You're a problem solver who tackles obstacles head-on to ensure each task is completed with excellence


• You're customer-focused and have a drive to deliver for them


• You're a SME in your category (i.e., sneakers, handbags, streetwear/lux apparel) able to authenticate any level of complexity


• You're passionate about your category and make it a point to stay on top of trends and new releases


General Responsibilities:


• Authentication


• Spend roughly 12% of week (1 hour per day) with authentication support on the floor


• Provide additional authentication capacity for team as needed (based on shifting priorities)


• Training


• Conduct engaging and interactive training sessions in for EMEA locations in Ruislip, UK and Berlin, Germany


• Run assessments for potential authenticators during interview process and present to management for hiring as needed


• Train new hires on authentication


• Train existing employees on new releases, expansion brands and categories


• Run regular refresher trainings with all teams


• Assessments


• Work with Category lead and LMS Manager to develop assessments corresponding to the tier training system


• Work with Category lead to run assessments and record tier standing for each authenticator quarterly


• Identify and present areas of needed improvement in the tier training system to Category Lead and Training Manager


• Coach and provide feedback to authenticators for improvement


• Document authenticator's progress and areas of needed improvement


• KPI: Ensure authenticator growth through tier system with regular group and 1:1 trainings


• Work with Training Manager and Category lead to onboard and support new global sites and/or product categories within Authentication Operations within a training capacity


• Materials development


• Maintain global knowledge of category trends, drops, and collaborations


• Assist with authentication guides through ongoing research, sample sourcing, and bags that come through facility for increased insight as needed


• Provide input on training methods and effectiveness


• Reporting


• Report weekly progress and areas of concern to the Category lead, Training manager, and/or Site leads as needed


• Work with Training team and LMS Manager to document all training processes and share with ebay stakeholders


• Manage individually assigned projects efficiently and effectively within the constraints of time and budget.


• Build and maintain trust-based cross-functional relationships with key business stakeholders


• Other duties as assigned by Category Lead.


Required Qualifications:


• Expert authentication skills within category: able to authenticate all levels of complexity


• Proactively researches trends and new product lines/drops


• Minimum of 2 years' experience as a teacher/trainer, authenticator or a similar position


• Expert skills in training and facilitation for adult learners


• Engaging facilitation skills


• Ability to build and maintain strong relationships across global sites


• Familiarity with instructional course design and development


• Highly collaborative, able to work with a variety of personalities and roles, thrives in an impactful, creative environment.


• Personal motivation to enable eBay's success through our focus on employee development


• Location: Full time on-site in Ruislip Facility, up to 30%-50% travel


Preferred Qualifications:


• Bachelor's Degree


• Previous experience driving E2E curriculum development


• Coursework and/or certifications in Assessment Design and/or Lean Six Sigma


• Knowledge management experience


• Blended learning experience in designing training materials and resources for in-person, virtual, and/or hybrid learning experiences


• Prior experience in tech, e-commerce, retail, or related industry


Benefits:

Benefits are an essential part of your total compensation for the work you do every day. Whether you're single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn't just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay's Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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• Expert authentication skills within category: able to authenticate all levels of complexity


• Proactively researches trends and new product lines/drops


• Minimum of 2 years' experience as a teacher/trainer, authenticator or a similar position


• Expert skills in training and facilitation for adult learners


• Engaging facilitation skills


• Ability to build and maintain strong relationships across global sites


• Familiarity with instructional course design and development


• Highly collaborative, able to work with a variety of personalities and roles, thrives in an impactful, creative environment.


• Personal motivation to enable eBay's success through our focus on employee development


• Location: Full time on-site in Ruislip Facility, up to 30%-50% travel, Bachelor's Degree


• Previous experience driving E2E curriculum development


• Coursework and/or certifications in Assessment Design and/or Lean Six Sigma


• Knowledge management experience


• Blended learning experience in designing training materials and resources for in-person, virtual, and/or hybrid learning experiences


• Prior experience in tech, e-commerce, retail, or related industry
  
  At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.


Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

eBay is a global commerce leader that allows you to shape how the world buys, sells, and gives. You'll be part of a work culture that's been genuinely committed to diversity and inclusion since its founding more than 20 years ago. Here, you can just be yourself, do your best work, and have a meaningful impact on people across the globe. We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay-does this sound like you? If so, we'd love to talk to you!

Benefits are an essential part of your total compensation for the work you do every day. Whether you're single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.