Training & Communications Manager

We are looking for a suitably qualified and experienced individual to provide maternity cover for the role of Training & Communications Manager, starting in May 2024. Key Tasks and Responsibilities of the Post Course Delivery From when the course is published, monitor the bookings, answer queries that may come into the LDC email inbox about the course. Send out delegate lists to trainers for the courses. If there are any cancellations/duplicate bookings on courses, create credit notes on Xero to reimburse the money back to the practice/customer. Send out any resources to delegates around 1-week prior to course delivery date. Send out virtual links/venue details about the course 1-week prior to course date. Ensure that any quizzes/polls that are sent over from the Trainer, are put onto the Zoom session ready before the session starts. Classmarker For Immunisation Foundation courses Trainers will send a quiz that must be completed by all delegates to complete the course. Create class
marker on the Classmarker website and send the link created to the Trainer ready for session. Once the Classmarker has been completed compile the quiz score, create certificates and send to delegates. Open virtual sessions on Zoom, let the trainer in and any sponsor (if any). When the course starts, admit all delegates and take attendance on the Excel download of the booking form. Once the course is completed ensure that the attendance is marked on the Live View of Wagtail. General Monitor the LDC email inbox for general day to day queries and answer as applicable. Send out information on courses and/or User Guides. Use Wagtail to ensure that users information is up to date if any queries come in regarding password changes etc. Monitor the main LDC phone daily, taking messages or answering queries. Ensure the phones are diverted if on leave/at meetings etc. Keep a live Request List for any courses that are not yet published and monitor. When courses become available, email delegates to
inform them and include booking link. Ensure Request List is updated correctly with person being contacted and what date. Any transfer queries get sent to Education Programme Manager. Social Media Create posts for LinkedIn, Facebook, Instagram and X on Canva. If relevant topics are in news, cross reference these to our courses if possible. Ensure to post on social media at least three times per week. Keep a check on the UK National Days social calendar for any fun or topical events that may be coming up in the year. Create and complete a Newsletter using NewZapp and send out every 2 weeks. Keep a track on the insights of social media to see what is working and what isnt. The role will also involve: Attendance and contribution to team meetings around training provision as required. Development and expansion of training opportunities for General Practice staff. Supporting the development of Learning And Development Centre, including the expansion of our existing
training offer into other industries as the company grows. Promote career development and progression to support sustainability and retention in Primary and Community Care. Contribute to the planning and delivery of our Masterclasses Training and Development Assist with the induction of new staff, with regard to departmental policies, procedures and IT Systems. The post-holder will be required to attend training courses, including mandatory courses, which may be identified as part of his/her PDP. Contribute positively to team meetings, bringing relevant issues to the meeting, assisting with the development of the service and assisting with projects identified by the team. To attend regular 1-1 meetings with line manager. Other duties that may reasonably be requested in this post. Maintain your own professional development and update your evidence based practice, knowledge and skills Fulfil all mandatory training requirements for Sentinel Healthcare CIC.