UI Engineer, Team Web

Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercoms complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.What's the opportunity?
Our company website is the centerpiece of our brand, the public source of truth about Intercom's products, and the number one driver of leads for our demand generation team. Intercom.com sits at the intersection of awareness, product marketing, demand, and support.
Intercom's web team is looking for engineers who can help us evolve our website experiences to fully utilize modern web technologies to deliver great experiences for our visitors while meeting our marketing goals at speed and scale. The focus of this position is to collaborate directly with a wide variety of business stakeholders to outline objectives and guide the best use and implementation of web capabilities to showcase our portfolio, drive engagement, and capture leads. This position is a full-stack engineering role within a diverse global team responsible for our web platform's ongoing optimization and maintenance. Candidates with experience implementing code and applications supporting web marketing best practices will do well in this position. Examples include SEO, user experience, content management, personalization, A/B testing, privacy and accessibility compliance, mobile design, localization, analytics, site performance, staging, and quality governance. This role reports
directly to the Sr. Engineering Manager, Web, and collaborates directly within a team of full-time and agency resources across front-end and back-end systems.
What will I be doing?

Driving and executing new website capabilities and experience projects that contribute to engagement, leads, and sales conversion
Work in a cross-functional team with design, product, and engineering teams
Collaborate with strategic partners across brand, marketing ops, product marketing, and demand
Translate stakeholder and company goals into engineering programs and execution plans
Involved in the full software lifecycle across the entire stack, by contributing in design meetings, providing feedback, collaborating with other engineers to execute and deploying projects in production.
Directly accountable for critical front-end and back-end systems health and capabilities
Part of a collaborative, inclusive, and supportive team culture focused on fast, focused, high-impact execution

5+ years building websites, working with Javascript, HTML/CSS, and modern web frameworks and server-side rendering (preferably React and Next.js)
Experience in building navigation elements and scrolling experiences
Great understanding of UI/UX
Experience building multi-platform (Mobile, Web), cross-browser components that adapt to different screen sizes
Passion for engineering excellence, clean coding, and SOLID principles
Ability to assess performance through metrics, and suggest improvements
Have expertise integrating, developing, or scaling usage of solutions like Contentful (CMS), Marketo (Marketing Automation), Mutiny (Personalization), Optimizely (A/B Testing), Google Tag Manager (Tags), and Google Analytics (Reporting)
Proven track record of improving site performance (Google CWV), technical SEO structures and site indexation, UI/UX, deployment workflows (parallel projects/multiple users), and staging sites (mirror production/QA)
Competence across the stack, including upstream APIs
Ability to lead out large projects

Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.

We are a well treated bunch, with awesome benefits! If theres something important to you thats not on this list, talk to us! :)

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Open vacation policy and flexible holidays so you can take time off when you need it
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If youre cycling, weve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but were happy to get you whatever equipment helps you get your job done

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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London, England