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UX, Design & Content Lead

Vodafone Limited

UX, Design & Content Lead

Salary Not Specified

Vodafone Limited, City of Westminster

  • Full time
  • Permanent
  • Remote working

Posted 2 weeks ago, 12 Apr | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 1ca5014f53e84b118ad3fbcb0c27568b

Full Job Description

  • You'll define a comprehensive UX design strategy that aligns with our brand vision and business objectives. This will include content approach, design principles, style guides, and UX best practices to guide the creation of intuitive and user-centric digital experiences for all B2B Customers, Partners and frontline Employees.

  • Collaboration is key! Working closely with our content creators and stakeholders, you'll be delivering compelling, informative, and on-brand content that resonates with and delights our target audiences, providing consistency across all customer facing touchpoints.

  • Partnering with experts, you'll develop and utilise research and analysis, leveraging qualitative and quantitative methods to gain insights into user behaviours, needs, and pain points, applying findings to inform UX design decisions and enhancements.

  • It'll be your opportunity to define the information architecture and interaction design for our digital platforms. Creating wireframes, prototypes, and user flows that effectively communicate and translate business requirements into seamless user experiences.

  • Leadership of your team is key! To succeed in this role, you'll need to have a strong record of building and leading high-performing UX, design and content teams (5 direct reports with circa 40 team members). That means providing mentorship, guidance, and professional development opportunities to foster a culture of creativity, collaboration, and continuous learning. You'll be used to working with teams both on and near/offshore to achieve success together.

    Proven experience in leading UX design and content strategy within a digital environment.

  • Strong expertise in user-centred design principles, usability testing, and information architecture.

  • Proficiency in UX design tools, wireframing, prototyping, and visual design software.

  • Solid understanding of content strategy, creation, and management across various digital platforms.

  • Excellent knowledge of best practices, emerging trends, and technologies in UX design and content.

  • Strong analytical skills, with the ability to interpret data and user insights to drive design decisions.

  • Exceptional communication and presentation skills, with the ability to articulate design concepts and strategies to stakeholders.

  • Experience in managing and developing a team of UX designers and content creators both on and offshore.

  • Proven track record of successfully delivering UX design projects on time and within budget.

    At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.


    • We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

    With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference., At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

    Who We Are

    We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

    At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

    Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

    What you'll do

    We are seeking a highly skilled and visionary candidate to join our organisation leading the Design, UX and Content team for Vodafone Business. You will play a critical role in shaping our brand identity, defining and optimising user experiences across a range of web and voice touchpoints, and ensuring the delivery of compelling and engaging content., We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

    Together we can

    Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
    If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

    #LI-Hybrid

    Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.