Webchat / Live Chat Sales Adviser - Full Time - Stoke-on-Trent

We are recruiting across our webchat (Live Chat) channel where you would be responsible for identifying new & existing customer needs and determining appropriate actions for resolution, delivering commercial KPI's within our award-winning Assisted Sales estate and increasing our digital presence. Approaching every interaction with customers as an opportunity to increase revenue and customer experience, using solution-based selling and offering products and services that meet the customer's needs. Growing and expanding our customer base.

• Building rapport through an online Live Chat conversation platform whilst ensuring security compliance is met


• Finding product solutions based on establishing customer needs & achieving KPI's


• Offering outstanding service to drive great customer satisfaction


• Utilise tools and processes appropriately


• Strive to meet defined metrics for productivity, quality, and customer experience.


• Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.


• Undertake regular learning and development and align with company and FCA requirements


• Always adhere to company and regulatory policies and guideline


• Partaking in Vodafone's security vetting process whenever required
  
  You will be playing a crucial role within the Assisted Sales teams so we need someone who will always put the customer at the forefront of their mind and can keep up with the fast-paced environment. It will be a challenging but rewarding role so resilience is key, being able to bounce back from minor setbacks and keeping motivated for your next customer will be important. Sales experience isn't essential as sales skills can be taught in role.


As this is a Hybrid role, in order to be successful when working from home, there are some minimum requirements that you would need to commit to:

• Reliable internet connectivity. A LAN cable is preferable but not essential providing your internet meets the below minimum speeds: Min Download speed -10Mbps, Min Upload Speed -5Mbps


• Able to work in a private and distraction free space that must have a door that you can close to keep out noise and where your laptop screen will not be visible to others due to Data Protection
  
  At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.


We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference., We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. Due to the nature of our business you need to be over 18 to work for us.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance., Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.