Welcome & Service Assistant

Hours/working pattern: This is an annualised hours position, the number of hours worked each month will vary according to business need with the salary paid in equal monthly instalments. The normal working pattern will be 2 days per week. Equivalent to 14 hours per week until October 2024, 12 hours per week from October 2024 until February 2025, due to visitor opening hours being reduced over Winter season. Weekend working pattern will be 1.5 weekends in 3. Equivalent to working a full weekend, no weekend, and a Sunday on a 3 week rolling basis.

Reporting to a Senior Visitor Experience Officer, you'll be part of a team of 7 based at the centre of Dyrham Park.

Dyrham Park has recently completed s £3.3m transformation of the presentation and interpretation of the house, including the delivery of a new exhibition space, redecoration, conservation, new lighting, and new interpretation throughout. in the parkland, Dyrham has also recently opened a new play area and café at Old Lodge, whilst the project to transform the West Garden is ongoing with the new parterre due to be completed in spring 2024.

Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience, from key property events to presentation of the site - no two days are the same. This role is based at the centre hub of Dyrham Park rather then in the welcome centre, it is about welcoming visitors to the house and garden, providing an excellent core offer and daily opening to visitors, and assisting the programming team to create stand-out events. You will also get stuck in supporting other teams; helping the welcome team to promote memberships, supervising volunteering teams in the bookshop, lending a hand to the food and beverage team with clearing trays or washing up.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.

customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude