Works Support (FTC)

Working as part of our Central Services Team within our Property Maintenance Division (PMD) you will provide all necessary administration and call handling within the central team to ensure that both the in-house team and external contractors deliver an effective and efficient repairs service to enable PMD to be the contractor of choice across all dwellings owned and managed by Place for People, in line with all statutory requirements, customer expectations and market requirements.

You will be delivering exceptional customer service and administration support maintaining in house systems to ensure the effective running of all responsive repairs. You will also support alongside the scheduling team and provide other general office administration services for the wider property maintenance team

In this role you will work effectively with all key business areas including PMD, the customer service centre, contractors, managers, operatives and internal/external clients and customers, taking enquiries both over the phone and via email.

The Works Support team working within the Property Maintenance division and are responsible for scanning and filing data sensitive documents including EICR and LGSR records, the sending and receiving of emails and also working on the phone speaking with our customers and internal operatives.

Here at Places for People we are looking for someone who is as spirited as we are about delivering great customer service. To be considered for the role you will have previous experience working in a volume administration role with a commitment to delivery first class customer experience. To be successful in this role candidates must be able to demonstrate experience of working within a busy office environment, and you will have previous experience of administration.

Experience of booking, scheduling and confirming appointments is desirable. Although this is an administration role you will be working on the phones for a large portion of the day, taking calls from external and internal customers so experience working of call handling would be highly advantageous.

Exceptional organisational skills with the ability to effectively organise your own workload whilst maintaining a high attention to detail and accuracy will enable you to succeed in this role.

You will have an excellent telephone and I.T. skills with a sound understanding of Microsoft Excel, Word and Outlook. The ability to interrogate and present data in different formats is essential. A positive 'can do' attitude with the ability to demonstrate a 'solution-focused' working style in practice at all times.

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly


• Pension with matched contributions up to 7%


• Excellent holiday package - 35 days annual leave with the option to buy or sell leave


• Cashback plan for healthcare costs - up to £500 saving per year


• A bonus scheme for all colleagues at 2%


• Training and development


• Extra perks including huge discounts and offers from shops, cinemas and much more.


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