x4 Work Area Managers (Weekends / Lates / Nights) - Romford Mail Centre

As one of our Work Area Managers, you will work in the busy Romford Mail Centre and be responsible for managing operations in a specified area.

What does the role involve?

Leading a dedicated team of 30+ full and part time employees, you will hold regular one to one and team meetings and review the area's performance and plans on a daily basis. Championing health and safety initiatives, increasing efficiency, and identifying areas of improvements will be essential to your role.

Supporting the Shift Manager, you will provide a high quality of service to our customers and ensure all operational targets are met. You will have line management responsibility and the role will involve managing your team's sick absence, attendance, training and development and will get involved in our programme of continuous improvement.

What skills and experience are we looking for?

As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:

Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
Customer centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

Shift patterns

Lates - Monday to Friday 17:00 - 01:12

Nights - Monday to Friday 21:48 - 06:00

Weekends - Tuesday to Wednesday 06:00 - 14:30 and Saturday and Sunday 06:00 - 18:00

Weekend Nights - Tuesday to Wednesday 21:30 - 06:00 and Saturday to Sunday 18:00 - 06:00

A degree of flexibility may be required to enable training/upskilling to take place and to meet the needs of the business.

At Royal Mail we connect companies, customers and communities across the country, delivering a 'one-price-goes-anywhere', universal postal service to more than 30 million addresses. As one of the UK's leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

In return, we offer an excellent salary and benefits package. This will be an excellent opportunity for you to develop your managerial skills and you will be supported for future career development.

You may also be entitled to a Shift Allowance detailed below:

Lates - £455.17 per month pro rata

Nights - £862.48 per month pro rata

Weekends - £11.24 per hour Sunday Premium

Extra Benefits

• Generous holiday entitlement of 5 weeks (plus bank holidays), increasing with years completed service.


• Company pension scheme with competitive contribution rates


• RMG Share Schemes - partnership and matching share offer.


• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.


• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.


• Supportive and generous company sick pay.


• Access to our Help@hand, Your Wellbeing, and Employee Assistance Programme (EAP) services, providing both mental and physical wellbeing support.


• Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax.


• Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans.


• Your peace of mind with Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner.


• Free & discounted RMG products - free keep safe & redirection, partner discounts.


• Free stamps at Christmas.



• Available only to perm employees


Your career in safe hands

At Royal Mail we value our people, and we want our people, to be proud to work for our businesses.

We have the assets, the infrastructure, and the scale that others don't, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.