To ensure delivery of excellent service through:

Maintaining and improving client relationships

Troubleshoot technical problems and engage technical teams where appropriate to assist

Focus on NPS for client base and drive improvements in this metric

Be available and visible to our clients, in terms of regular contact through calls, site visits

Manage stakeholders, including senior management at ADP

Build and maintain a high performing team

Provide effective leadership, direction, management and oversight to circa 10 payroll

Build and maintain strong working relationships with client base

Manage performance of team, using TE, appraisal, and performance/attendance

Leverage internal resources to assist in resolving client and team issues

Communication to clients, associates and colleagues in regard to all matters that may

Client visits and visits to Staines office when necessary

Manage change effectively, and be an advocate for new products/processes

Improve processes through the relevant channels such as the Business Excellence Team

Manage and improve associate engagement results through effective and robust

Maximise NPS and use client feedback to identify and act upon areas for improvement

Analyse performance reports to identify trends and areas for improvement.

Ensure service level agreements between ADP and clients are being met

Management of client contact including service reviews, calls, meetings and client visits

Monitor and ensure agreed processes and procedures are carried out in regard to

Ensure all client payroll procedures are current

Plan and manage delivery of all client "end of year" and P11d requirements

Manage day-to-day resourcing within your team

Manage the day-to-day activities of team members to ensure payroll deadlines are met

Sign off payrolls for live BACS transmission

Evaluate associates' workloads to ensure the efficient distribution of new business

Ensure that associates are adequately trained and developed

Create and execute training plans for new members of staff and existing staff were

Carry out 1:1s and performance reviews in line with ADP policy; create, support and

Maintain knowledge of current ADP products and services

Carry out other duties as required to fulfil the role

This is a full time, permanent position where you will be demonstrating effective leadership of people and management of processes to ensure quality, consistency and excellence of service. You will be building and maintaining effective client relationships to ensure thorough understanding of clients in your team's portfolio, including detailed knowledge of the client's business and their requirements from ADP., Payroll Knowledge (desirable but not essential)

Strong customer service skills

Strong people management and leadership skills

Process and quality improvement experience

Microsoft Office, including Excel, Word and PowerPoint, Innovation and problem solving

Financial and commercial awareness

Communication and influencing

Teamwork and co-operation

Results orientation

Flexibility and organisational commitment

Managing performance

Operations management: capacity planning, resource management, skills management,

Chairing and managing internal and external meetings

Experience of working with and consistently delivering to client SLAs

Effective communication skills, both verbal and written, at all levels

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

23 days holiday (increasing to 25 after 2 years, you can also buy and sell up to 5 days each year)

Flexible benefits - private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more

Study support

Employee Assistance Program

Competitive salary and annual bonus

Company social events