We are looking for a diligent Collections & Recoveries Specialist to help us maximise collections returns by understanding the customer's circumstances and ensuring that all actions achieve the best outcome for iwoca and our clients., We are seeking an experienced Collections & Debt Recovery Specialist who will be required to work within a fast-paced, customer focused environment, providing great customer service while maintaining the team's excellent track record.

Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstances

Handling inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and customer service skills

Building relationships with customers through regular contact to validate, understand and resolve breaches of agreements with customers

Negotiate, implement and monitor feasible repayment solutions that take into account the customer's circumstances while balancing the best interests of the business

Work with a wide range of teams within the company to understand, strategise and implement the most appropriate course of action for each account

Working closely with Collections Management and the Head of Collections to review and develop recovery strategies

Instructing, liaising and monitoring third parties such as debt collection agencies and Paralegals to ensure the best outcome is achieved

Ensuring compliance with all appropriate legislation regulatory body guidelines

Adhering to our company policies and procedures

Upholding iwoca's company reputation at all times

Updating databases and systems in order to keep an accurate record of activities, observations and outcomes within the recovery process

We look for people who are smart, humble, motivated and who are always looking to improve.

At least 2 years debt recovery experience, ideally in the commercial/business sector

Empathy, forbearance and professionalism

Strong communication skills, accuracy and confidence

The ability to deal with a variety of challenges, innovate and think on your feet

Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.

Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes.

Additional leave

Car scheme

Casual dress

Childcare

Company events

Company pension

Discounted or free food, Don't take this list as prescriptive: it's just to give you a sense of who might do well at the job. We'd still love to hear from you if you don't hit every point on the list, or if you have other experience.

Offices in London, Leeds and Frankfurt.

Events and clubs, like bingo, comedy nights, yoga classes, football…

Two company retreats a year, we've been to France, Italy, Spain and further afield

Plenty of drinks and snacks in our offices

Medical insurance from Vitality, including discounted gym membership

25 days' holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave

Instant access to emotional and mental health support with our partner, Spill

Share options

Generous maternity and paternity leave

A nursery tax benefit scheme to help you save money

Paid volunteering day to support your chosen charity

Extra leave if you want to travel or study

One-month fully paid sabbatical after 4 years

Cycle-to-work scheme

Electric car scheme

An L&D budget for everyone, including a book budget

Company-wide talks with internal and external speakers

Access to learning platforms like Treehouse if you want to learn to code, Job Types: Full-time, Permanent

Additional leave

Casual dress

Childcare

Company events

Company pension

Discounted or free food

Enhanced maternity leave

Enhanced paternity leave

Free flu jabs

On-site parking

Paid volunteer time

Private medical insurance

Referral programme

Sabbatical

Sick pay

Work from home

8 hour shift

Day shift

Monday to Friday

You will be required to come into the office at least once a week is this ok?

Are you authorised to work in the United Kingdom?

What are your salary expectations?

Why do you want to work in this role at iwoca?

Do you have experience in debt recovery?