To support the business in ensuring it complies with its obligations in relation to the regulatory bodies such as the FCA and ICO.

The successful candidate would be provided with the relevant support and training to conduct their role.

Primary responsibilities are to:

Provide oversight and monitoring support to safeguard that there is no material detriment to customer outcomes and required standards are maintained. Identify risks and deliver improvement, with a view to maintaining consistently positive outcomes.

Support and manage the business to review and approve FCA compliant Financial Promotions across different service lines.

Undertake and oversee elements of the compliance monitoring plan across all areas of the business.

Support, manage and develop a team of Compliance Officers across various work streams.

Oversee and assist with the development of documented processes and procedures across the business, encompassing the identification of risk and controls and monitoring adherence.

Report any issues and/or risks to the Head of Compliance as agreed.

Preparing relevant trend/outcomes reports reflecting the FCAs Consumer Duty requirements for submission to the Risk & Compliance Director/Board.

Work in collaboration with the Quality Assurance department to organise and attend monitoring levelling sessions to promote and ensure consistency.

Contribute and attend internal committees and working groups.

Approachable, organised leader with an ability to work in line with detailed process and procedures in a regulated environment. An enthusiastic self - starter who can seek work pro - actively while providing support and direction to the team. An excellent communicator with the ability to interact at all levels. Capable of handling work across a range of products and activities whilst retaining a high level of detail., Experience of managing and developing a team

Financial Services compliance experience

Knowledge and experience of regulatory requirements

Experience in a Compliance Management role

Experience of approving Financial Promotions, General education:

Good numerical and literacy skills

Certificate in Mortgage Advice and Practice (CeMAP)

Certificate in Regulated Equity Release (CeRER) (Home Reversion top - up unit or ER1)

Willing to work towards Diploma level 4 qualification

Established in 2004, Age Partnership has held true to its pledge to improve the markets in which we operate for the benefit of customers. We do this by delivering world - class customer experiences, continually innovating and embracing digital technology to make dealing with the company both efficient and engaging.

Be Respectful Treat customers and colleagues at all levels with dignity and respect.

Show awareness Be aware of how your actions and behaviours affect customers, colleagues and the business.

Go Above & Beyond Always aim to exceed expectations, giving your very best to every customer and colleague.

Embrace Change Treat change as an opportunity to improve, welcoming new ideas and ways of working.

Commit to Development Take responsibility for your personal development and that of the business.

Be Proud & Lead By Example Take pride in yourself and your work, acting as a positive role model for others.

Be Accountable Take responsibility for your actions and learn from any mistakes.

Keep Your Promises Do what you say youll do, when you say youll do it.

Be Courageous & Honest Speak up for what you believe in and welcome the opportunity to give and receive constructive feedback.

Collaborate & Share Be generous with your time and ideas, working with and for the wider team.

Appreciate others Recognise the contribution made by every colleague to the success of our business.

Focus on Solutions Show resilience and determination, focusing on the solution not the problem.