As an Account Executive, you will be responsible for managing our corporate accounts, including bookings, enquiries, and, as necessary, customer concerns via email, website bookings, and our priority customer service number. This team provides support to our language and boarding school accounts and the Social and Education Transport Team (SETT) at the Cambridgeshire County Council, but, from time to time, you may also be responsible for helping in other areas of the business.,

Booking, amending and confirming individual and group bookings/airport transfers;

Amending and sending route lists via excel;

Allocating bookings that involve the transportation of unaccompanied minors to Driver Partners who have the appropriate accreditation;

Ensuring that changes to flight information for bookings is communicated to appropriate stakeholders;

Keeping our accounts up to date at all stages on potential challenges encountered during transfers (ie, delayed flights, missing passengers, extra waiting time);

Liaising with involved parties (school, social services, or council staff, and/or the parents and guardians of school children;

Day-to-day decision making (in conjunction with our dispatchers) to cover school runs as they are being dispatched and carried out;

Keeping record of daily school run attendances, amendments to runs and prices (where applicable);

Ensuring that school runs are being carried out exclusively by qualified drivers; and

Providing support when necessary to other aspects of the business.