The jobs main purpose is to be the first point of contact for our patients. As part of the triage team, you will use your clinical knowledge to provide information to enable you to successfully signpost the person onto the correct path. This will require you to use effective questioning skills to gain all the information you need in order for the patient to receive the best service possible.
Responsibilities:

To triage patients seeking help from our services, using your clinical knowledge, and taking into account our exclusion criteria.

To manage the booking, changing, and cancelling of appointments, virtual or face-to-face, on our purpose-built database.

Maintain accurate, up to date records of all patient information including attendances, appointments, assessments, and ongoing care.

To appropriately deal with questions and queries from professionals, patients, carers and family members adhering to confidentiality policies at all times.

To record and report clinical governance issues including, but not limited to, incidents, complaints, data breaches and safeguarding concerns.

Seek advice where necessary to manage risks and concerns.

We are looking for an empathetic and knowledgeable psychology graduate to join our team on a part time basis., Minimum of undergraduate degree in Psychology or relevant subject

To demonstrate first-hand experience working or volunteering in a mental health setting.

Excellent knowledge of MS Office

Good communication skills

Ability to prioritise

Clear understanding of the need to maintain confidentiality in all areas of work

Knowledge of mental health terminology

Excellent telephone manner, clear confident style

Resilience and ability to cope under pressure

Pension scheme

25 days paid holiday (increasing with service to 28 days)

Day off for your birthday

Friendly and collaborative working environment

Free parking