The Role: Supporting Excellence in Hostel Operations

As a Duty Manager, you will play a pivotal role in supporting the management of an operational budget and the delivery of Key Performance Indicators (KPIs). You will also be engaged in various customer-facing duties across the hostel, ensuring all guests and visitors have an outstanding YHA experience.,

Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.

Utilising our systems for efficient guest check-ins, check-outs and other management functions.

Carrying out cleaning and housekeeping duties, maintaining a clean and comfortable environment for our guests.

Assisting in the kitchen and serving food and drinks with warmth and hospitality, enhancing the dining experience, while engaging in authentic, inclusive conversations. Suggesting enjoying dinner with us or offering a beverage or dessert as you assist with table service, ensuring a diverse and welcoming experience for all guests.

Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.

Our Duty Manager role requires flexibility to cover different shifts and tasks. While prior experience in a face-to-face customer service role is an advantage, it's not essential. However, experience in hospitality or customer service, especially in managing and delivering high-quality service, is highly beneficial.

Competitive hourly rate: We offer a pay of £12.44 per hour, (this role is flexible, 25 -42.5 hours per week, temporary contract)

Accommodation options: If needed, live-in accommodation is available at a reasonable rate of £63.70 per week.

Exclusive benefits: Enjoy access to YHA's staff discount and cashback portal, allowing you to save on your everyday purchases.

Free YHA Membership: Receive a complimentary YHA Membership each year.

Travel and adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.