Reporting to the Quality and Case Management Manager, you will provide full administrative and technical support to the Case Management department in accordance with the specific tasks below,

Providing administrative support to the Quality and Case Management Manager and Head of Quality and Customer Care

Managing the insurance notifications to ensure all cases are recorded accurately on the bordereau

Liaising with senior staff and keys stakeholders to oversee the management of serious complaints and legal cases against the group

Ensuring all strict deadlines for legal and insurance cases are met

Processing court paperwork and liaising with the courts where action is in place

Liaising with legal counsel to provide guidance to key stakeholders

Building and maintaining good working relationship with the insurance brokers

Recording significant complaints/claims received into the Group, assisting with the acknowledgements and ensuring claims meet deadlines imposed

Carrying out investigations, collating data, scheduling and chairing meetings where required

Ensuring a working knowledge of Leaders and Romans systems and procedures and the variations in the business

Preparing monthly report

Assisting in the training of new staff when required to ensure knowledge is shared

Keeping abreast of changes in industry legislation

Very strong background knowledge of the lettings industry with extensive experience within this industry

Excellent attention to detail and clear communication skills

Industry qualification holding Propertymark technical award level 3 or working towards the level 3 award

Reporting abilities - able to extract data and prepare meaningful reports within Excel

Very good administrative and letter writing skills

Confident problem-solving skills, be able to handle day to day general legal enquiries from the branch staff

Enjoys working as part of a team

Experience of using all Microsoft office programmes

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company., Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

Proven track record for career growth and advancement within the company

Market leading training and ongoing professional development

Access to a diverse portfolio of properties

Supportive and collaborative team environment, Competitive base salary and Commission structure

Quarterly and yearly awards including trips abroad

Salary sacrifice pension scheme

Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year